Questions and answers

No. We are a private assistance service, not affiliated with any government. Official websites: Thailand TDAC, India e-Visa, India e-Arrival, All Indonesia, Indonesia e-VOA, Bali levy.

You pay for the service: a person checks your details, we submit at the right time inside the official window, we handle families and groups, and we help you if something goes wrong. You can always do it yourself for free.

No. The Government of India says the e-Visa is fully online and no intermediary is needed. Our service is optional: we check your photo, passport scan and data before the fee is paid, and we submit after your approval.

Visa and levy fees (India e-Visa, Indonesia e-VOA, Bali levy) are shown separately and charged at cost. Once paid to the government they are non-refundable, also if a visa is refused.

No. There is no official express service, and only the government decides if and when a visa is granted.

Yes, with your authorisation, which you give in the order form. For visas you approve the final data before we submit.

Yes. If we have not submitted your application yet, you can cancel and get a full refund of our fee and of any government fee not yet paid. See our refund policy.

We use it only for the documents you ordered and delete it 30 days after your trip, unless you ask us to keep it for your next trip. See our privacy policy.